Return and Refund Policy

Return & Refund Policy

Last updated: October 2025

We want you and your pet to be happy with your purchase!
If you’re not fully satisfied, you can return eligible items within 30 days of receiving them.

1. Eligibility for Returns

To be eligible:

• The item must be unused, in the same condition, and in original packaging.

• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

• Perishable goods (e.g., food, treats)

• Personalized or custom items

• Gift cards

• Health or hygiene-sensitive products

2. Return Process

To start a return, contact us at wooflustore@gmail.com with your order number and reason for return.
If approved, we’ll send you instructions and a prepaid return label.

Send all authorized returns to:
📍 Wooflu Returns Department
8636 Villa Point Dr, Orlando, FL 32810, USA

3. Damaged or Wrong Items

Please inspect your order upon arrival. If you receive a defective or incorrect item, email us within 7 days of delivery with photos, and we’ll make it right.

4. Refunds

Once your return is received and approved, you’ll be automatically refunded to your original payment method within 5–10 business days.
Please note that bank processing times may vary.

5. Exchanges

The fastest way to ensure you get what you want is to return the item and place a new order for the replacement.