Return & Refund Policy
Last updated: October 2025
We want you and your pet to be happy with your purchase!
If you’re not fully satisfied, you can return eligible items within 30 days of receiving them.
1. Eligibility for Returns
To be eligible:
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The item must be unused, in the same condition, and in original packaging.
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Proof of purchase (order confirmation or receipt) is required.
Non-returnable items include:
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Perishable goods (e.g., food, treats)
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Personalized or custom items
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Gift cards
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Health or hygiene-sensitive products
2. Return Process
To start a return, contact us at wooflustore@gmail.com with your order number and reason for return.
If approved, we’ll send you instructions and a prepaid return label.
Send all authorized returns to:
📍 Wooflu Returns Department
8636 Villa Point Dr, Orlando, FL 32810, USA
3. Damaged or Wrong Items
Please inspect your order upon arrival. If you receive a defective or incorrect item, email us within 7 days of delivery with photos, and we’ll make it right.
4. Refunds
Once your return is received and approved, you’ll be automatically refunded to your original payment method within 5–10 business days.
Please note that bank processing times may vary.
5. Exchanges
The fastest way to ensure you get what you want is to return the item and place a new order for the replacement.